Shipping policy

Shipping Policy

Last Updated: July 31, 2026

Thank you for shopping with Bekham Fragrances. We are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 24–48 hours after successful payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next business day.

During product launches, promotional events, or festive seasons, processing times may be slightly longer.

Shipping Coverage

Bekham Fragrances currently delivers across India.

At this time, we do not offer international shipping.

Shipping Charges

Free Shipping on all prepaid orders above ₹499.
Shipping charges for orders below ₹499 will be calculated and displayed at checkout.

Shipping charges are non-refundable unless the error was caused by Bekham Fragrances.

Estimated Delivery Time

After dispatch, estimated delivery times are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on the courier partner, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive your tracking details via the contact information provided during checkout.

You can use the tracking link to monitor your shipment in real time.

Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

Incorrect shipping address
Incorrect contact details
Customer unavailable
Delivery refused by the customer

the shipment may be returned to us. Re-shipping charges, if applicable, will be the responsibility of the customer.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, incomplete, or incorrect, please report the issue within 48 hours of delivery via WhatsApp: +91 70126 82842.

To help us resolve your request quickly, please provide:

Your order number
Clear photos of the product
Photos of the outer packaging
An unboxing video (strongly recommended and may be required for damage claims)

Claims submitted after 48 hours may not be eligible for replacement or refund.

Address Changes

Shipping addresses cannot be changed once an order has been dispatched.

If your order has not yet been shipped, please contact us as soon as possible via WhatsApp: +91 70126 82842, and we will do our best to accommodate your request.