Refund policy
Returns
At Bekham Fragrances, every fragrance is carefully inspected and securely packed before dispatch. Due to the personal nature of perfumes and hygiene considerations, we do not accept returns for products that have been opened, used, or tampered with.
We only accept return or replacement requests under the following circumstances:
- You received a damaged product.
- You received the wrong product.
- The product is missing from your order.
- The product was delivered in a leaking or defective condition.
Any issue must be reported within 48 hours of delivery via WhatsApp at +91 70126 82842.
To help us process your request quickly, please send:
- Your order number
- Clear photos of the product
- Photos of the outer packaging
- An unboxing video (strongly recommended and may be required for damage claims)
Failure to provide sufficient evidence may result in the claim being declined.
Damaged or Incorrect Orders
If you receive a damaged, leaking, defective, missing, or incorrect product, please contact us within 48 hours of delivery via WhatsApp at +91 70126 82842.
Once we receive and review the required evidence, we will, at our discretion:
- Send a replacement product, or
- Issue a full refund if a replacement is unavailable.